Privacy policy

Last updated: May 2026

ARKTIS PANEL operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

ARKTIS PANEL is operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at:

71-75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information: Name, billing/shipping address, phone number, email
Payment Information: Payment details (processed securely via payment providers)
Order Information: Products purchased, transactions, returns
Account Information: Login credentials, preferences
Communication Data: Messages sent to support
Device Information: IP address, browser, device type
Usage Data: Website interactions and browsing behavior

2. How We Collect Information

We collect personal data:

Directly from you (orders, forms, contact requests)
Automatically (cookies and tracking technologies)
From service providers (e.g., Shopify, payment processors)

3. How We Use Your Information

We use your data to:

Process and fulfill orders
Provide customer support
Improve our Services and user experience
Send order updates and notifications
Prevent fraud and ensure security
Comply with legal obligations

We may also use your data for marketing purposes where permitted by law.

4. Sharing Your Information

We may share your data with:

Shopify (store platform)
Payment processors (secure transactions)
Shipping and logistics partners
Analytics and support service providers

We do not sell your personal data.

5. Shopify & Third-Party Processing

Our store is powered by Shopify.

Your personal data may be processed by Shopify and its partners to:

Enable secure checkout
Process payments
Improve performance and security
Provide analytics and functionality

Data is stored securely using industry-standard protection measures.

6. Cookies & Tracking Technologies

We use cookies to:

Improve website performance
Store user preferences
Analyze traffic
Deliver relevant advertising

You can manage cookies through your browser settings.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfill orders
Meet legal obligations
Resolve disputes

8. Your Rights (UK & EU Customers)

You may have the right to:

Access your data
Request correction
Request deletion
Object to processing
Withdraw consent

To exercise your rights:

📧 support@arktispanel.shop
📞 +44 7909 152330

9. Data Security

We use industry-standard security measures, including SSL encryption.

However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your data may be processed outside your country, including the UK and EU.

We ensure safeguards such as Standard Contractual Clauses are in place.

11. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page.

13. Contact

For any privacy-related questions: