Shipping policy

Last updated: May 2026

This Shipping Policy applies to all orders placed on ARKTIS PANEL.

ARKTIS PANEL is operated by HORIZONEX RETAIL LTD, a company registered in England and Wales (Company No: 16874272), with its registered office at:

71-75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom

1. Order Processing Time

All orders are processed within 24 to 48 hours (business days).

Orders are not processed or shipped on:

  • Weekends
  • Public holidays

During high-demand periods, processing times may be slightly extended.

2. Shipping Time

We ship internationally, including:

  • Sweden
  • Norway
  • Denmark
  • United Kingdom

Estimated delivery time:

  • 7 to 15 business days

Delivery times are estimates and may vary depending on logistics, customs clearance, and carrier performance.

3. Shipping Costs

Shipping costs are:

  • Calculated at checkout, or
  • Offered as free shipping during promotional campaigns

4. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email
  • Tracking updates may take a few days to appear

5. Delays & External Factors

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High demand periods

ARKTIS PANEL is not responsible for delays caused by external factors beyond our control.

6. Customs, Duties & Taxes

For international orders:

  • Customs duties and import taxes may apply
  • These charges are the responsibility of the customer

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Orders delivered to the wrong address due to customer error

8. Failed Delivery Attempts

If delivery fails due to:

  • Customer absence
  • Refusal to accept the package

The order may be returned by the carrier.

Additional shipping fees may apply for reshipment.

9. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Contact us within 48 hours

We will assist in investigating the issue with the carrier.

However, we are not liable for packages confirmed as delivered.

10. Split Shipments

Orders may be shipped in multiple packages depending on stock availability and logistics.

11. Contact Information

For shipping-related inquiries:

📧 support@arktispanel.shop
📞 +44 7909 152330

🏢 HORIZONEX RETAIL LTD